LeadFlow
Healthcare CRM
Legal Framework & Compliance

Terms of Service

Professional healthcare CRM platform serving hair transplant and aesthetic clinics across India. These terms govern your use of LeadFlow Healthcare CRM and ensure compliant medical practice management.

Healthcare Focused
Medical practice compliance
DPDP Act 2023
The Indian data protection law these terms are written for
Indian Law
Governed by Indian jurisdiction
Last Updated: January 19, 2025
1. Acceptance of Terms

By accessing or using LeadFlow Healthcare CRM ("Service", "Platform"), provided by Brand Wisdom Digital Solutions ("Company", "we", "us"), you ("User", "Client", "Healthcare Provider") agree to be bound by these Terms of Service ("Terms").

These Terms constitute a legally binding agreement between you and Brand Wisdom Digital Solutions. If you do not agree to these Terms, you may not access or use the Service.

Service Description
LeadFlow is a healthcare CRM platform designed specifically for hair transplant clinics, aesthetic centers, and wellness businesses in India.
2. Healthcare Service Definition

Core Platform Services

  • Patient lifecycle management system
  • WhatsApp Business API integration
  • Treatment cycle automation workflows
  • Multi-location clinic management
  • Revenue analytics and reporting

Healthcare Specialization

  • Hair transplant patient journeys
  • PRP treatment cycle management
  • Medicine refill automation
  • Aesthetic clinic workflows
  • Patient consent and compliance tracking
3. Subscription Terms and Pricing
Implementation Fee
₹50,000
One-time setup including:
  • • Custom n8n workflow configuration
  • • WhatsApp Business API setup
  • • Patient data migration
  • • Staff training and onboarding
  • • 30-day deployment timeline
Primary Clinic
₹25,000
Per month includes:
  • • Complete CRM platform access
  • • Unlimited patient records
  • • WhatsApp automation workflows
  • • Real-time analytics dashboard
  • • 24/7 priority support
Additional Locations
₹15,000
Per additional clinic:
  • • Separate WhatsApp business number
  • • Location-specific workflows
  • • Cross-location patient visibility
  • • Unified reporting dashboard
  • • Performance comparisons
Payment Terms
Monthly subscriptions are billed in advance. Implementation fee is due upon contract signing. All fees are non-refundable except as expressly provided in these Terms.
4. Multi-Location Clinic Terms

For healthcare organizations operating multiple clinic locations, additional terms apply:

Location Management

  • • Each location requires separate WhatsApp Business API setup
  • • Location-specific compliance and regulatory requirements
  • • Individual medical license verification per location
  • • Cross-location patient data sharing governed by consent

Data Isolation

  • • Organization-level data isolation implemented
  • • Location-specific access controls maintained
  • • Audit trails track all cross-location access
  • • Unified reporting with location-specific privacy
5. Patient Data and Healthcare Compliance
Healthcare Provider Responsibility
Your clinic is the Data Fiduciary for its patients' personal data under the Digital Personal Data Protection Act, 2023, and LeadFlow processes it on your behalf. You remain responsible for patient consent, for the notices you give patients, and for all medical practice regulations that apply to you.

Data Protection Measures

  • Encrypted in transit (HTTPS) and at rest by our hosting providers
  • Secure API authentication and authorization
  • Audit records of changes and of patient-record views
  • Security fixes applied as they are released

Compliance Requirements

  • Patient consent verification before communication
  • Medical license validation for healthcare staff
  • Data retention policies per regulatory requirements
  • Incident reporting and breach notification
6. WhatsApp Business API Integration

LeadFlow integrates with WhatsApp Business API through Meta's official channels. This integration is subject to additional terms:

WhatsApp Compliance

  • • All messages must comply with WhatsApp Business Policy
  • • Healthcare-approved message templates only
  • • Patient opt-out mechanisms must be honored
  • • 24-hour messaging window restrictions apply
  • • Message content monitoring for compliance

Third-Party Dependencies

  • • Meta WhatsApp Business API terms apply
  • • n8n automation platform integration
  • • Service availability dependent on third parties
  • • Rate limits and messaging costs apply
  • • API changes may affect functionality
Usage Responsibility
You are responsible for all messages sent through your WhatsApp Business account and must ensure compliance with healthcare communication regulations in your jurisdiction.
7. User Responsibilities and Usage Policies

Healthcare Provider Obligations

  • Maintain valid medical licenses for all practitioners
  • Obtain proper patient consents for communication
  • Comply with local healthcare regulations
  • Protect patient data per applicable privacy laws
  • Use platform solely for legitimate medical practice

Prohibited Activities

  • Sharing patient data without proper authorization
  • Using platform for non-healthcare purposes
  • Attempting to reverse engineer the platform
  • Violating WhatsApp Business policies
  • Sending unsolicited or spam communications
8. Limitation of Liability
Healthcare Context Limitations
LeadFlow is a practice management tool. We are not responsible for medical decisions, patient outcomes, or clinical results. All medical decisions remain the sole responsibility of licensed healthcare providers.

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Service Limitations

  • • Platform provided "as is" without warranties
  • • No guarantee of uninterrupted service availability
  • • Third-party integration dependencies acknowledged
  • • Technology limitations and updates may occur
  • • User data backup responsibility shared

Liability Cap

  • • Total liability limited to amounts paid to us
  • • No liability for indirect or consequential damages
  • • No responsibility for lost profits or revenue
  • • Exclusion of punitive or exemplary damages
  • • Healthcare outcomes remain your responsibility
9. Termination and Data Retention

Termination Rights

  • • Either party may terminate with 30 days written notice
  • • Immediate termination for material breach
  • • Automatic termination for non-payment after 15 days
  • • Compliance violations may result in immediate suspension
  • • Medical license revocation terminates access

Data Handling Post-Termination

  • • 90-day data retention period after termination
  • • Data export available during retention period
  • • Patient data deletion per healthcare regulations
  • • WhatsApp account ownership transfers to client
  • • Audit logs preserved per legal requirements
Healthcare Data Responsibility
You remain responsible for maintaining patient records per medical record retention laws in your jurisdiction, even after service termination.
10. Governing Law and Dispute Resolution

Indian Jurisdiction

These Terms are governed by the laws of India. Any disputes arising from these Terms or use of the Service shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra.

Applicable Laws
  • • Information Technology Act, 2000
  • • Indian Medical Council Act, 1956
  • • Digital Personal Data Protection Act, 2023
  • • Consumer Protection Act, 2019

Dispute Resolution Process

1. Direct Negotiation
30-day good faith negotiation period
2. Mediation
Binding mediation through Mumbai Arbitration Centre
3. Arbitration
Final binding arbitration under Indian Arbitration Act
11. Contact Information

For questions about these Terms of Service, healthcare compliance, or technical support, contact us:

Legal and Compliance

Company: Brand Wisdom Digital Solutions
Email: legal@leadflow-crm.com
Address: Mumbai, Maharashtra, India
Response Time: 48 hours for legal inquiries

Technical Support

Support: support@leadflow-crm.com
Healthcare Compliance: compliance@leadflow-crm.com
Emergency: +91-XXXX-XXXX (24/7)
Response Time: 4 hours for critical issues
Terms Updates Policy

We reserve the right to modify these Terms at any time. Material changes affecting healthcare compliance or pricing will be communicated 60 days in advance via email and platform notifications.

Continued use of the Service after Terms modification constitutes acceptance of the updated Terms.